Enhanced Skills for Customer Interactions
This is a 2 part programme which is part of a suite of 6 aimed at Gambling Operators. It explores ways to have better and more meaningful communications with customers in a gambling environment. The programme is designed for staff with customer facing and online gambling roles. It draws on the narratives of people who have experienced gambling harms and recovered . It aims to equip staff with ways to communicate more effectively.Additional Details
This individual completed a 2-part programme that explored how to enhance customer interaction skills. They learnt how to use communication skills to assist them to comprehend, assess, retain and evaluate customer interactions. They completed activities to confirm their understanding.