9794-12 Level 2 Customer Service Practitioner- Pass
Issued by City & Guilds
The person has met the pass criteria for each component of the end-point assessment for the Customer Service Practitioner apprenticeship standard. (City & Guilds code: 9794-12)
The person has been assessed independently by City & Guilds as having achieving all pass criteria for each component of the end-point assessment.
End-point assessment components (weighting): Apprenticeship showcase (65%); Practical observation (20%); Professional discussion (15%).