Earning Criteria

• The person has been assessed independently by City & Guilds as having achieved the pass criteria for this end-point assessment. They can carry out all activities undertaken by a Digital Service Technician, including supporting external customers through a wide variety of digital channels, helping them access services, coaching them in their use of the digital systems, and diagnosing and resolving their problems in relation to their use of digital technologies.
• End-point assessment components:
• Case Study with Presentation
• Interview support by Portfolio of evidence
• Knowledge Test – Core
• Knowledge Test – Digital Service