9494-12 Level 3 Customer Service Specialist- Pass
Issued by City & Guilds
The person has met the pass criteria for each component of the end-point assessment for the Customer Service Specialist apprenticeship standard. (City & Guilds code: 9494-12)
The person has been assessed independently by City & Guilds as having achieving all pass criteria for each component of the end-point assessment.
End-point assessment components: Work Based Project, Practical observation, Professional discussion