ITIL 4 ® SPECIALIST Business Relationship Management
The ITIL Specialist: Business Relationship Management certification demonstrates that that the individual understands the key concepts, principles, challenges and value of BRM and use these to establish and nurture the relationships between service providers and consumer organizations, and their stakeholders. They can develop and apply service relationship models to build competitive advantage for the organisation, and ensure stakeholders understand the strategic and operational requirements.
The individual has passed the ITIL 4 ® SPECIALIST Business Relationship Management exam.
Complete 5 points out of the required 20 in the practical application of ITIL 4 ® SPECIALIST Business Relationship Management knowledge and skills within your professional capacity, either through professional practice or coaching and mentoring.
Complete 15 points out of the required 20 through chosen activities suiteds to the individuals professional development needs. These activities may fall within training and qualifications, community participation and self-study.