ITIL® 4 Practitioner: Service Request Management
The ITIL Practitioner: Service Request Management certification shows that the individual understands the key concepts, principles, challenges and value of the Service Request Management Practice. The individual can demonstrate at both strategic and operational levels on how to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. They know how to measure, assess, and develop the service request management.
The individual has passed the ITIL® 4 Practitioner: Service Request Management exam.