ITIL® 4 Practitioner: Service Desk
The ITIL Practitioner: Service Desk certification shows that the individual understands the key concepts, principles, challenges and value of the Service Desk Practice. This includes understanding of the Service Desk Practice as the entry point and single point of contact for the service provider for all users. The individual can demonstrate at both strategic and operational levels how to capture demand for incident resolution and service requests. They know how to measure, assess, and develop.
The individual has passed the ITIL® 4 Practitioner: Service Desk exam.