ITIL® 4 Practitioner: Incident Management
The ITIL Practitioner: Incident Management certification shows that the individual understands the key concepts, principles, challenges and value of the Incident Management Practice. The individual can demonstrate at both strategic and operational levels how to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. They know how to measure, assess, and develop the incident management practice capability in their organization using the ITIL MM
The individual has passed the ITIL® 4 Practitioner: Incident Management exam.