APMG Accredited Trainer - XLACollab - Essence of Experience
Issued by
APMG International
Badge holders have acquired the skills to teach the practical understanding of the anatomy of an Experience Level Agreement (XLAs) and how it relates to the flow of work in an organization. They have been assessed to ensure they have the skills to effectively communicate the information to candidates and are able to help candidates understand how to implement and use the course in their work.
Skills
Earning Criteria
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Badge holders hold have passed the relevant multiple choice exam at an elevated score.
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Badge holders have been assessed through interview for their Product Knowledge by an experienced APMG Assessor
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Badge holders have been assessed for their ability to teach through observation by an experienced APMG Assessor.
Standards
APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous Product Knowledge Interviews and Training Skills Assessments, APMG Accredited Trainers are continually monitored to provide exemplary course delivery for customers.