Problem Management Practitioner

Issued by IBM

The badge holder demonstrates a complete understanding of the Problem Management process, IBM and it's clients needs. The badge earner can provide the client with a seamless process and execution with the aim to identify and address the Root Causes of Incidents in order to prevent recurrence. The earner has also gone above & beyond by demonstrating innovation and continuous improvement for the area.

Type Validation
Level Intermediate
Time Weeks
Cost Free

Skills

Client Relationship
Communication.
Investigation
Leadership
Ownership
Personal Accountability
Problem Management
Process Management
Quality
Root Cause Analysis
Service Excellence
Team Building

Earning Criteria

Must be an employee of IBM
Completed Learning Plan for Integrated Services Management - Problem Management
Earned the IBM Agile Explorer badge
Demonstrate Innovation for Continuous improvement in Problem Management area - apply for the badge providing descriptions of your actions. Please see the Additional Details link for information on what actions count as evidence for this application