This badge was issued to Martin Adimulia on 16 Oct 2022.
Expires on 16 Oct 2024Zendesk Omnichannel Agent I
Issued by
Zendesk
A Zendesk omnichannel agent possesses the knowledge and skills necessary to answer requests from customers by navigating between channels in the Agent Workspace. This agent needs to contextualize customer information, engage in ongoing conversations with the customer, update ticket comments and fields, and navigate workflows.