This badge was issued to GILBERTO MARCOS SANTIAGO on 17 Mar 2021.
Multivendor Networking - Remote Technical Support, Experienced
Issued by
IBM
The badge holder demonstrates commitment to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM technical support and effectively support clients with minimal supervision. Serves as the technical leader for client problems, providing knowledge and technical skills to help provide technical solution. Recognized by team members as skilled in their area of expertise. This badge is only available for IBM employees.
- Type Validation
- Level Intermediate
- Time Months
- Cost Paid
Skills
Earning Criteria
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Must be an employee of IBM
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Demonstrate solid understanding of the tools and processes applicable to technical support mission activities
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Minimum of 18 months or more experience supporting Multi-Vendor Networking platform
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Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one of the above which is verified by their manager.