Freshservice Expert Certification

Issued by Freshworks

Earners of this badge demonstrate proficiency in setting up Freshservice. They have an in-depth understanding of configuring IT Service Management using digital channels, enhancing efficiency through workflows and automation, and leveraging our integration capabilities to expand the scope of IT Service Management. The badge is issued on completion of assigned objectives.

Type Certification
Level Advanced

Additional Details

Skills

AIOps
Analytics
Asset Management
ITIL
IT Operations Management
ITSM
Process Automation
Project Management

Earning Criteria

Passed an evaluation based on understanding and use of Freshservice's range of features
Able to successfully provide a product-based solution for customer pain points identified from a business use case.