This badge was issued to Vincent Norguet on 14 Sep 2020.
When Things Go Wrong
Issued by
The Black Swan Group
Earners of this badge have completed the "When Things Go Wrong" live online course. Earners are able to deliver bad news and repair personal/professional relationships while dealing with being attacked.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Building Empathy
- Building Influence
- Building Trust
- Business Collaboration
- Collaborative Negotiations
- Communication
- Conflict Resolution
- Confronting Difficult Employees
- Dealing With Difficult Clients
- Dealing With Difficult People (including Conflict Management)
- Emotional Intelligence
- Emotional Intelligence And Communication
- Establishing A Trusting Relationship
- Negotiation