This badge was issued to GILBERTO MARCOS SANTIAGO on 02 Jun 2020.
Multivendor Networking - Field Support, Experienced
Issued by
IBM
The badge holder demonstrates commitment to develop positive relationships with clients while performing onsite Multivendor Networking Hardware Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor Networking Remote Technical Support to effectively deploy action plans including parts repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise.
- Type Validation
- Level Intermediate
- Time Weeks
- Cost Paid
Skills
Earning Criteria
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Must be an employee of IBM
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Demonstrate solid understanding of the tools and processes applicable to technical support mission activities
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Minimum of 18 months or more experience supporting Multivendor Networking
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Successfully supported the resolution of a critical situation as the primary field resource OR Has created a Knowledge Document or other published resource that can be used by others as a reference OR Conduct training to immediate team on a tool or technical product OR Provide mentorship to assist in on-boarding a new team member. To claim the badge, the badge earner must provide evidence of one of the above which is verified by their manager.