This badge was issued to JUAN CARLOS GONZALEZ BOSQUE on 18 Sep 2019.
- Type Validation
- Level Intermediate
- Time Weeks
- Cost Free
Incident Management Practitioner
Issued by
IBM
The badge holder demonstrates a complete understanding of the Incident and Major Incident Management process, IBM and it's clients needs. The earner provides the client with a seamless process and execution with aim to restore normal service operation within service level agree-ments (SLAs) and minimize the adverse impact on business operations. The badge earner has also gone above & beyond by demonstrating innovation and continuous improvement for the area.
- Type Validation
- Level Intermediate
- Time Weeks
- Cost Free
Skills
Earning Criteria
-
Must be an employee of IBM
-
Completed Learning Plan for Integrated Services Management - Incident Management
-
Completed the Learning Plan for Major Incident Management - Client Impact Event education
-
Earn the IBM Agile Explorer badge
-
Demonstrate Innovation for Continuous improvement in Incident and Major Incident Management area - apply for the badge providing descriptions of your actions. Please see the Additional Details link for information on what actions count as evidence for this application