Designing a Collaborative Instructional Technology Support Model

Issued by EDUCAUSE

Badge earners explored the factors that influence how instructional technology support services are offered in higher education, understand how instructional technology support services should be delivered relative to broader trends and institutional goals, experimented with ways to prototype new services and/or new ways of delivering them, identified potential implementation obstacles and ways to address them.

Type Learning
Level Foundational
Time Weeks
Cost Paid

Additional Details

Skills

Earning Criteria

Badge earners completed the Service Center Canvas, focusing on the "organizational context" (identifying the organizational goals, service goals, and pain points) and the “services” section (identifying what services to coordinate and how they should be delivered). They had at least one conversation with another service provider from another unit with whom they wish to better coordinate and collaborate. They also developed a plan to prototype a way to test service coordination.